Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Time Guarantee

  • We offer a 60 min response warranty for every ticket or e–mail that you submit to our client service staff. We will quickly answer all general questions and forward right away the case to our server administrators if further assistance is needed. If you make use of our Administration Services package, we’ll complete any of the included server administration services at a time that has been discussed with you beforehand.

  • Top quality support service
  • An Exceptional Client Care Service

  • We’ll be at your disposal 24x7x365 to reply to any inquiries that you may have about our Web Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also require assistance tackling server admin procedures, you can take a glance at our Administration Services package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting services, as well as software installation and troubleshooting procedures

  • Intuitive help center
  • A User–Friendly Help Section

  • Each Linux dedicated hosting server is equipped with our free Web Hosting Control Panel, which features a comprehensive knowledge base plus a set of how–to video tutorials. Whenever you require help while working with the Web Hosting Control Panel, just press the Videos or Help buttons situated in the upper right corner.