Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Guarantee

  • Each ticket you post to the customer help crew will be answered within less than one hour. The general queries will be solved instantly. Nevertheless, if the service inquiry you have submitted needs the assistance of a certified admin technician, we are going to forward the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Top–quality Client Help Service

  • We’ll be on–line for you around the clock to offer you guidance and technical support and to help you with any issue that you could possibly come across when taking care of your virtual server. We’re able to help you with all pre–configured apps, plus your Operating System, server admin panel (in accordance with the VPS type) and the Web Hosting Control Panel produced entirely by our company.

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Web Hosting Control Panel that is provided cost–free with your VPS has an integrated article base. You can find a number of extensive how–to articles and a range of step by step video lessons that illustrate all the standard site administration duties. You can use them by clicking the Help or Video control keys in the upper right part of each Control Panel section.