A live chat is among the many channels of communication supplied by some website hosting providers as part of their support service. Depending on the supplier, the chat is used for pre-sales, billing and/or tech assistance. This way of contact is quicker as compared to a support ticket and it'll make it less likely to misunderstand or misspell a word in comparison to a telephone call with an agent. What's more, when the trouble that you experience requires some time to be investigated and taken care of, you can do something else at the same time instead of just waiting, as you'd have to do when you call. Also, you can employ a live chat support service without spending a dime as long as you have web accessibility even if your hosting provider is based in another country and they do not have a local phone number you can call.

Live Chat Support in Shared Website Hosting

As a part of the support services that we offer for all of our Linux shared website hosting, you will find live chat support which is available every day, even on holidays. You're able to get in touch with us regardless if you already own an account or not, because we can support you with nearly anything, ranging from giving you basic info on our services in case you are not our client yet and you are thinking about acquiring one of our packages, to helping you with setting up an e-mail account in an email client. A part of the problems are more complicated and time-consuming, which means that you will have to take advantage of the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for various things.