If you ever face a problem with your website and are unable to rectify it on your own, ask the respective hosting provider’s client care staff to help you get the website back online. A quick solution would be the best scenario, but a lot of hosting companies answer within 24 hours or even more, particularly if you’re dealing with a reseller. Even if your problem can be swiftly solved, your website may not work properly or it may not be reachable at all for a prolonged period, so you may lose potential customers since it is extremely unlikely that anybody will be enthusiastic to return to a site that’s out of order. Because of this, you need to make certain not only that you can reach your web hosting company, but also that they can answer and help you in a well-timed manner. If a web app update doesn’t go smoothly or you delete something accidentally, for instance, the site should be restored promptly in order to prevent elongated inaccessibility.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed max response time for any client support ticket that you submit or any email that you write is only 60 minutes, even in case you contact us during weekends and public holidays. Whatever the nature of your issue or question might be, we will lend a helping hand straight away and will give you the required info to sort out any problem with your websites. The real response time normally doesn’t surpass 15-20 minutes, which is why you can just forget about waiting around for hours on end to get a problem sorted out or even worse than that – waiting around a whole day only to obtain an answer that more information is required whilst nothing is sorted out. We’ll assist you in no time just because we are aware of exactly how invaluable time can be in the dynamic electronic space. The sixty-minute response guarantee applies to any technical or billing enquiry that you may have associated with our Linux shared website hosting.